Frequently Asked Questions
Do you close for special events?
Our facility is available for both full and half-day buyouts for large groups and events. To see the current schedule of upcoming closures due to these special events or to book a private event, visit our contact page.
Do I need to pay admission to enter?
Everyone ages 4 and above is required to purchase one of our passes to enter. You can see our passes here.
What if I purchased a weekday pass but I’m visiting on the weekend?
No problem! You’ll just pay the difference upon arrival.
What is a Game Card?
At any time you can purchase a game card so you can play any arcade game of your choice. No game is off limits. You can win prize tickets and play instant-prize games like claw machines and crane games so you can leave a winner, not just a player. You can also add more game card value to keep the fun going! Funds and prize tickets on the game card never expire.
What if my child is under 3 years old?
All kiddos ages 3 and under get FREE admission with a paid adult. It includes all-day unlimited food and soft drinks from our buffet, and all-day unlimited rides on the Teacups and Carousel. A parent is welcome to ride along with them, even if they don’t have a play pass for themselves.
When is the buffet available?
The buffet is available from 11am until one hour before close of business.
How do I book a birthday party?
There are three ways you can book a party: Online by going here, in-person any day from 11am until 8pm, or by calling us at 480-926-7499 any day between 9am until 8pm. If you’re unsure what package you need or how the party process works, then booking your event in person or via phone call is your best option.
What if I have more than 10 players for a birthday party?
Additional players can be added at the per player price of the party package you choose.
Is there a deposit required to book a birthday party?
Yes. We require a $100 deposit and signed event contract to hold your date and time. The deposit is applied towards your event total.
When is my event total due?
Your final guaranteed guest count is due 3 days prior to the event date along with the balance due. Any additional guests can be added and paid for upon arrival.
What if I need to cancel or reschedule my reservation?
Great question! If the event is canceled more than 14 days prior to the event date, 50% of the deposit will be refunded. If you decide to reschedule more than 14 days prior to the event date, then your deposit may be applied for a future event date within 18 months of the original scheduled date. Any deposit not used within 18 months of the original booking will be forfeited. If the event is cancelled or rescheduled less than 7 days prior to the event date, you are responsible for the full contracted estimated event cost.
Do you offer group discounts?
We sure do! If you have 10 or more players, you can enjoy exclusive group discounts and perks. Just call us at (480) 926-7499 to discuss a group reservation.
What if I have dietary restrictions?
Our unlimited food and soft drinks experience can accommodate most allergies and dietary restrictions. Simply ask one of our team members what we have available and what accommodation can be arranged. We aim to be as inclusive as possible when it comes to our unlimited experiences.
What is your policy regarding guns on the premises?
In Arizona, it is illegal to serve or sell alcohol to someone carrying a firearm or allow them to remain 4-244(30). A licensee or employee cannot knowingly permit a person in possession of a firearm to remain on the licensed premises or to serve, sell or furnish spirituous liquor to a person in possession of a firearm while on the licensed premises of an on-sale retailer. It shall be a defense to action under this paragraph if the licensee or employee requested assistance of a peace officer to remove such person. Concealed weapon permittees may stay as long as there is not a ‘no guns’ sign posted and they do not consume alcohol.