Frequently Asked Questions
Do you close for special events?
Our facility is available for both full and half-day buyouts for large groups and events. To see the current schedule of upcoming closures due to these special events or to book a private event, visit our contact page.
Do I need to pay admission to enter?
Everyone age 4 and over is required to purchase one of our passes to enter. Passes range from our Endless Eats Pass for all-day access to unlimited food and soft drinks, to our Pro Pass which also includes unlimited play all day. You can see our passes here.
What if my child is under 3 years old?
All kiddos age 3 and under get FREE admission which includes all-day unlimited food and soft drinks. Their admission also includes all-day unlimited rides on the Tea Cups and Carousel. A parent is welcome to ride along with them, even if they don’t have a play pass for themselves.
How does unlimited food and soft drinks work?
We have a huge contactless Food Bar, where you can approach at any time and view the food available through protected plexiglass shielding. You’ll simply tell the attendant what you would like and they will happily put it on a plate for you. Some items will be grab-and-go and individually packaged for your safety.
When is the buffet available?
The buffet is available from open until 8pm every day!
How do I book a birthday party?
There are three ways you can book a party: Online by going here, in-person any day from 9am until 8pm, or by calling us at 480-926-7499 any day between 9am until 8pm. If you’re unsure what package you need or how the party process works, then booking your event in person or via a phone call is your best option.
What if I have more than 10 players for a birthday party?
You can add as many additional play packages as you’d like! When you provide the guest list when you arrive, that will help us know who gets a wristband for the activities. You can also add guests up until the end of the first 90 minutes of your event, which is when we close out the remainder of your bill. There is a non-refundable $50 deposit to hold your date and time for your party. The balance of the party package is paid 3 days before the event. Then any additional guest are paid for after your 90 minutes in the party room have completed.
Do you do group discounts?
Yes! If you have at least 10 players in your group, you can enjoy fantastic discounts and perks like a reserved space for dining. Just call us at 480-926-7499 ahead of your arrival and we’ll take it from there.
What's included with the unlimited rides and attractions in the Pro Pass?
The rides and attractions included with the unlimited all-day pass are: The Radius, Laser Tag, Lazer Frenzy, Tea Cups, Carousel, and Frog Hopper.
What if I have dietary restrictions?
Our unlimited food and soft drinks experience can accommodate most allergies and dietary restrictions. Simply ask one of our Food Bar attendants what we have available and what accommodations can be made. You’re welcome to ask a manager as well. We aim to be as inclusive as possible when it comes to our unlimited experiences.
What is your policy regarding guns on the premise?
In Arizona, it is illegal to serve or sell alcohol to someone carrying a firearm or allow them to remain 4-244(30). A licensee or employee cannot knowingly permit a person in possession of a firearm to remain on the licensed premises or to serve, sell or furnish spirituous liquor to a person in possession of a firearm while on the licensed premises of an on-sale retailer. It shall be a defense to action under this paragraph if the licensee or employee requested assistance of a peace officer to remove such person. Concealed weapon permittees may stay as long as there is not a ‘no guns’ sign posted and they do not consume alcohol.